Support Policy Page

1. Support Channels

Email: support@imperiumcrafts.com

WhatsApp Messenger: +2349035796982

Hours: Always available 24/7


2. Response Times

Standard response within 1-3 hours.

Complex cases may take longer depending on seller/buyer cooperation.


3. Dispute Resolution

Buyers must contact sellers first.

If unresolved, ImperiumCrafts may step in to mediate.

Our decision is final for disputes within the platform, subject to applicable consumer protection laws.


4. Seller Obligations

Sellers must respond to customer queries within 12 hours.

Repeated non-compliance may lead to account suspension or removal.

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